Frequently Asked Questions

The Freedom StepDown Program creates a structured schedule designed to gradually move you through lower nicotine levels over time.

Based on the information you provide, the program calculates your starting nicotine level, the length of each Step, your estimated product usage, and when you should move to the next nicotine level.

Instead of purchasing the entire program at once, your products are supplied through scheduled Autopilot orders that follow your StepDown plan.

When creating your plan, you provide information such as your current cigarette usage, preferred product, starting nicotine strength, and desired program intensity.

The system uses this information to create your StepDown schedule and calculate approximately how much product you will need during each Step.

Your plan shows when each Step begins, how long it lasts, your nicotine strength, estimated usage, and when you are expected to move to the next nicotine level.

After you review and accept your plan, you are redirected to your shopping cart.

Your first StepDown order is placed just like a regular order.

You pay only for the products included in your first shipment. You are NOT charged for your entire StepDown program upfront.

Your future StepDown shipments are then scheduled as Autopilot orders according to your program.

You are NOT paying for the entire StepDown Program.

When you start, you pay only for the products included in your first shipment.

Future shipments are separate Autopilot orders and are charged when each future order is processed.

This allows you to follow a long-term StepDown plan without purchasing the entire program at once.

Your first shipment will generally contain approximately 4 weeks of product, based on the estimated usage calculated by your StepDown plan.

The exact number of items depends on the specific product you select, your current usage, your starting nicotine level, and your individual StepDown schedule.

Before checkout, you will be able to see the products and quantities included in your first order.

They are not the same thing.

A Step is the period of time during which you follow a particular nicotine level and usage schedule.

A shipment is the actual quantity of products we send you at one time.

For example, your Step may last 6 weeks, while your shipment may contain approximately 4 weeks of product.

Your shipments are scheduled around your Steps so that you receive the products you need as you progress through the program.

Your Step may last longer than the normal amount of product included in one shipment.

Rather than requiring you to purchase a large amount of product—or your entire program—in advance, StepDown divides your supply into scheduled Autopilot shipments.

This also allows an upcoming shipment to contain the correct combination of nicotine levels when you are approaching your next Step.

Yes. This is normal and may be necessary to follow your StepDown schedule correctly.

For example, suppose:

Your first shipment could contain approximately:

Your second shipment could then contain approximately:

When you complete the remaining two weeks of Step 1, you begin using the lower nicotine level for Step 2 according to your schedule.

This allows the program to transition you between nicotine levels without requiring a separate shipment every time your Step changes.

Autopilot manages the recurring product orders associated with your StepDown plan.

Instead of having to remember when to reorder or which nicotine strength you need next, your future orders are scheduled according to your StepDown program.

The system determines the products, nicotine strengths, quantities, and approximate timing required for your upcoming Step.

Future Autopilot orders are scheduled early enough to provide time for processing and delivery before your existing supply is expected to run out.

For example, if you receive approximately 4 weeks of product, your next order may be processed approximately 3 weeks after your previous order.

This gives approximately one week for order processing and delivery before you are expected to need the next supply.

Actual processing and delivery times may vary.

Your StepDown plan determines what products and nicotine strengths you need next.

Before an upcoming order, you will be able to see the products and quantities scheduled for that shipment.

If your next shipment crosses from one Step into another, it may contain more than one nicotine strength.

You are charged separately for each Autopilot order when that order is processed.

You are not charged for all future StepDown orders when you initially join the program.

This means you pay for your products as you progress through your StepDown schedule rather than paying for the entire program upfront.

Beginning with your second order, StepDown Autopilot customers receive applicable Autopilot benefits, including:

• Higher quantity discounts
• $5 shipping discount
• Monthly coupon automatically applied
• 2% store credit automatically applied

Applicable discounts and benefits are automatically calculated with your Autopilot order.

Your StepDown schedule tells you when you should move to the next nicotine level.

Your upcoming shipment is calculated accordingly.

If the change occurs during the period covered by one shipment, that shipment may contain both your current nicotine strength and your next lower nicotine strength.

You finish the amount allocated for your current Step and then begin using the next nicotine level according to your StepDown schedule.

Yes. Your StepDown plan will show your scheduled Steps and nicotine levels, and we will provide information about upcoming changes so you know when you are expected to begin your next Step.

Your StepDown plan is based on estimated usage. Your actual usage may be different.

If you are consistently using your products faster than the schedule anticipates, review your usage and upcoming order before simply increasing consumption or changing nicotine levels.

You may adjust your future product quantity when appropriate.

That's okay. Actual usage varies from person to person.

If you still have sufficient product remaining when your next order is approaching, you may adjust the timing or quantity of an upcoming order.

The goal is to have your product supply correspond as closely as possible with your StepDown schedule.

Yes. If your actual usage differs from the amount originally calculated, you can adjust your upcoming product quantity.

However, changing your quantity may affect how your supply corresponds with your StepDown schedule, so you should review your plan when making significant changes.

Your StepDown plan is designed to provide flexibility.

If you are not ready to move to the next scheduled nicotine level, you may remain at your current level longer and adjust your future orders accordingly.

The important thing is to understand that changing your Step timing may also change the products, quantities, and timing required for future shipments.

If payment for an Autopilot order cannot be processed, the order cannot be completed until the payment issue is resolved.

You will need to update or correct your payment method so the order can be processed.

Because your shipments are scheduled around your StepDown plan, we recommend resolving payment issues promptly to help avoid interruption in your product supply.

If a product required for your upcoming StepDown shipment is unavailable, we will work to provide an appropriate solution when possible.

Depending on product availability, this may involve adjusting the shipment, offering another available option, or contacting you before the order is completed.

We will not intentionally substitute a different nicotine strength without considering your StepDown schedule.

We schedule Autopilot orders before your existing supply is expected to run out to provide additional time for processing and shipping.

For example, a new order may be processed approximately three weeks into a four-week supply.

This timing is intended to reduce the possibility of running out of product while waiting for your next shipment.

However, processing and carrier delivery times can vary, and delivery dates cannot be guaranteed.

Yes. You can manage your future Autopilot orders and may cancel your participation in the StepDown program.

There is no requirement to purchase the entire program.

Because your future orders are connected to your StepDown schedule, changing or canceling an order may affect your planned product supply and nicotine-level progression.

Some rechargeable products require a compatible battery/device or starter kit.

If the product selected for your StepDown plan requires one, the program will identify the appropriate equipment.

Eligible StepDown customers may receive applicable starter-kit benefits beginning with Step 2. Eligibility and the specific equipment provided depend on the product selected and current program terms.

The StepDown program is designed to progressively move through available nicotine levels until reaching the 0% nicotine level.

Once you reach 0% nicotine, you can decide whether to continue using a zero-nicotine product while gradually reducing your usage further.

Your ultimate goal and timeline are personal decisions, and individual experiences vary.

No.

Freedom StepDown provides a structured program that allows you to progressively move through different nicotine levels and manage your product supply according to a schedule.

Individual experiences and results vary. ILoveEcigs.com does not guarantee that participating in the program will result in reducing nicotine intake, quitting nicotine, or quitting smoking or vaping.